Terms of Service

Payment Terms

Monthly billing is determined by several factors including location, the number of pets, yard size, and visit frequency.
• Prepayment Requirement: Services for each month must be prepaid in advance of any service.
• Invoicing: Invoices are issued five days before the month ends (e.g., April 26 for May services).
• Payment Due: Payments are due on the first day of each service month (e.g., May 1 for May services).
• Late Payment Policy: Services will be suspended if payments are not received, service will be paused with a resumption fee applied due to increased workload on the next service date.
• Monthly Rate Calculation: Your monthly rate is your weekly rate multiplied by 52 weeks, then divided by 12 months.
• Pro-rated Invoices For New Clients: New clients will receive a pro-rated invoice for their first month based on the remaining days in the month.
• Preferred Payment Methods: A valid credit card is required, with automatic charges applied on the first day of each month for credit card users. We will accept monthly prepaid e-transfer payments or payment by check – but it must be paid in full BEFORE service will commence. Please let us know if you would rather pay quarterly.
• Annual price increase between 3 and 5%

Credit Card Policy

Credit card details are securely stored within the Sweep and Go CRM system and are inaccessible to The Lawn and Paws staff. By enrolling in our services, you consent to having your credit card charged monthly.

Late Fee

A $10.00 late fee is applicable for payments overdue by 10 days, with services suspended until payment is received. Accounts over 45 days in arrears will incur a $35 collection fee and may be forwarded to a collections agency.

Text/SMS Messages

US and Canadian federal regulations require that organizations obtain informed consent from recipients before sending text (SMS) messages.

By providing your phone number, you agree to receive SMS updates from Lawn and Paws. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Our use of text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:
– announcements and reminders of upcoming events
– reminders about upcoming visits to provide service as requested
– communication regarding your request for service

Inclement Weather Policy

In the event of hazardous weather conditions that render yard cleaning unsafe or impossible (Hurricanes, Tropical Storms, Heavy Rains or active lightening, we will inform you promptly to reschedule your appointment or cancel for that week.

Staff Illness

If our technician is ill and unable to work on the day of your scheduled service, we will make every attempt to find another available technician, or we will attempt to rebook within a day or two. If this isn’t possible, we will need to rebook for the following week. If this happens, the regular weekly fee will apply due to the anticipated increased workload in the subsequent week.

Yard Access

Clients are responsible for ensuring Lawn and Paws staff can access the yard. Obstructions or locked gates will still incur the regular fee due to the increased workload on the next visit, although the fee for the first such occurrence will be waived. Access through homes is not permitted; a garage or gate must be available.

Pet Safety

To ensure safety, pets should be confined away from the service area during visits to prevent any incidents.

Waste Removal Policy

We remove solid waste only. Diarrhea or waste indicating health concerns will not be handled, and clients will be notified to seek veterinary care if necessary.

Service Area Conditions

Visibility is key to effective cleaning. Areas obscured by overgrowth or debris may not be fully serviced, and clients will be notified of such conditions.

Exclusions

Areas beneath trampolines, within dense underbrush, or behind obstacles posing safety risks are excluded from service.

Rock and Gravel Areas

Waste removal from rock or gravel surfaces will have a small upcharge added.

Service Suspension

A 24-hour notice is required to pause service for credit towards the next month.

Liability

Lawn and Paws is not liable for property damage or loss related to our services. We take thorough precautions to secure property after each visit.

Service Termination

Services can be terminated with a 48-hour written notice. Refunds for partial months are not issued.

Agreement to Terms

Initiating service constitutes agreement to these terms, including property access and billing practices.

Holiday Schedule

So that our team can spend time with their families, services may be adjusted around major holidays. We are closed Easter, Memorial Day, 4th of July and day after, Labor Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, and New Year’s Day, Service dates will be adjusted around this schedule either earlier or later.

Privacy Policy: Please Visit Our Full Privacy Policy

Your information remains confidential and will not be sold or shared externally.

Yard Deodorizer/ Sanitizer add-on

By choosing to add-on the yard deodorizer/sanitizer service, the Customer authorizes Salute The Scoop to use their outdoor water faucet(s), hoses, or irrigation connections as needed to perform the service. Salute The Scoop is not responsible for any damage to faucets, spigots, hoses, irrigation systems, or related plumbing components that may occur during the normal course of accessing and using the Customer’s water source. It is the Customer’s responsibility to ensure that their water fixtures and connections are in good working order and suitable for use prior to service.

Revisions to Terms

We reserve the right to amend these terms at any time. Please review periodically for any updates.

Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible. Service will be suspended during an active hurricane until such time that it is safe to restart service. Refunds will not be issued, instead extra care will be taken to service yards as soon as possible.

Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.

Service will not occur on the following holidays: New Years Day, Easter, Memorial Day, 4th of July, Memorial Day, Thanksgiving Eve PM, Thanksgiving Day, Day after Thanksgiving, Christmas Eve PM, Christmas, and New Years Eve PM.

By initiating service, both parties agree to the above terms and responsibilities.